FAQ's
Who took all of the photographs on this site?
All taken and edited by me!
Do you undertake bespoke / custom orders?
Yes! If you see an image in our collection printed in a size or finish that is not shown, drop me a line and I'll see what I can do.
Apart from prints, I can supply acrylic panels, canvas prints and other beautiful display products.
What is a 'Giclée' print?
To put it simply, Giclée is a printing process that produces very high quality prints, and brings out all of the fine detail in your image.
Giclée prints are printed with colour managed inkjet printers using a 12-colour archival pigment inks system. The fine art acid-free paper that your image is printed on is also carefully selected to show the image off at its very best. This combination produces the highest quality results that also withstand the test of time. With proper care, they will last at least 100 years.
What are your delivery / turnaround times?
On greetings cards that are in stock, orders are normally despatched within 1-2 working days.
Images printed on photographic paper are normally despatched within 7-10 days.
Giclee prints are produced to order, and are normally depatched within 10-14 days.
Please note that I am not responsible for delays caused by Royal Mail whilst your order is in transit.
What is your returns policy?
Returns are accepted within 14 days of delivery.
You are responsible for return postage costs. If the item is not returned in 'as new' condition, you are responsible for any loss in value.
Errors or omissions must be reported within 7 days of date of delivery.
Please note that there are no refunds or exchanges given on custom / bespoke orders. Should a bespoke order arrive defective, a replacement will be reprinted once the defective print has been returned.
I prefer to speak to a human being and order over the phone. Is this possible?
No problem! simply call me on 07930 500845, and I'll be happy to take your order over the phone.
Payment can be made by credt/debit card, PayPal or bank transfer. Orders will be processed once payment has been made in full.
Can you undertake private in-person viewings?
Yes! If you would like to visit me and see images from my collection and discuss your specific requirements, get in touch to book an appointment.
Do you ship orders abroad?
Regretfully, due to new EU regulations, at the moment, I can only ship orders to addresses in England, Scotland and Wales.
Can I copy the photos I purchase from you?
Sorry, no. I own the copyright of all the photographs, which means you are forbidden by law to copy the photographs in any way.
I would like to use one of your images for a project. Is this possible?
I do have an image licencing service, so I may be able to help you. Contact me for details.
I have a question, how can I contact you?
You can get in touch via my Contact page, or alternatively, you can give me a call during normal office hours on 07930 500845.