Returns and refunds

RETURNS AND REFUNDS

Orders placed online, by phone, or by mail.

Under distance selling regulations, you have the right to cancel your order within 14 days of receiving your goods and receive a full refund.

To cancel:

Notify us by email or phone within 14 days of receiving your order.

Return the goods to us within a further 14 days.

You are responsible for all return postage costs. In order that we can refund you, the item must be returned and received in as new and unused condition.

We will refund you within 14 days of receiving the returned goods, using the same payment method you used for the order, unless we agree otherwise.

Exceptions:

This right does not apply to personalised or bespoke-made items unless the item is faulty. A bespoke item is a custom-made piece tailored specifically to your preferences, including size, appearance, finish, and presentation.

Damage caused during return shipping may affect your refund if the goods are not
returned in their original condition.

If an incorrect price or product information is displayed on our website, we may contact you to correct the order. If we cannot correct the error, we may cancel the order and issue a full refund.

Orders placed in person

If you purchase goods directly from us in person, the distance selling cancellation rights do not apply. However, if the goods are faulty or not as described, you still have legal rights under the Consumer Rights Act 2015.

Digital downloads

For all products sold in a digital format, no refunds or exchanges are given.